Support to keep your business website online for less than a cup of coffee a day!
Because you have better things to do with your day
Your website needs regular attention and support so you can focus on your business and do what you do best. We offer top quality, hands-on care and support with a full help desk to take care of all your website needs.
Nayrus Solutions Is Your Solution
Our monthly website support plans, called “Care Plans,” offer you peace of mind that we will be on hand, every month, rain or shine, to update your website, monitor its uptime and security, tweak its performance issues, and respond to requests from you and your team to edit, improve and fix both planned changes and unexpected issues.
Peace of Mind that your website will run the latest version without conflicts.
Experienced Professional Website Team for an affordable price. We have a full team to support you and your needs.
Support Desk you can email with a quick turnaround of 1-2 business days.
Access to additional web design and development services. We only work with clients on a Website Support Plan
Pricing
No long term contract. Cancel anytime
Standard Care
$99 per month- Best for websites that add content up to once a month
- Software Updates – WordPress Core and Plugins
- Manual Website Check after Updates
- Daily Website Backups w/ Restoration
- Daily Security Monitoring
- Daily Uptime Monitoring
- Database Optimization and SPAM cleanup
- Monthly Performance Scan
- Help Desk Support via Email
- Dynamic Privacy Policy on Your Website (stays current with new laws)
- Monthly Maintenance Report w/ Google Analytics
- 30 Min Support Time
(does not rollover)
*Overage billed at standard Nayrus rate
Premium Care
$199 per month- Required for ecommerce & sites that add content weekly or more often
- Software Updates – Including E-Commerce
- Manual Website Check after Updates
- Daily Website Backups w/ Restoration
- Daily Security Monitoring
- Daily Uptime Monitoring
- Database Optimization and SPAM cleanup
- Monthly Performance Scan
- Help Desk Support via Email
- Dynamic Privacy Policy on Your Website (stays current with new laws)
- Monthly Maintenance Report w/ Google Analytics
- 60 Min Support Time
(does not rollover)
*Overage billed at reduced Nayrus rate - Monthly Web Strategy Call
- Priority Support
Frequently Asked Questions
Does the monthly time rollover? ExpandLike a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not roll over. You can take comfort in the fact that what you will request within that 30/60 minutes of time (depending on your plan) will be addressed by our team with immediate attention.
What happens if my website goes down, is hacked, breaks, etc? ExpandThe whole purpose of our client plans is preventative care, so we hope to prevent anything from happening. However, in case your website gets rolled into the ER, we will be there right by its side communicating with the web hosting on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
What tasks are included in the dedicated support time? ExpandGlad you asked! Content update requests and small design improvements are the most common requests, however, anything that can fit into your monthly support time is fair game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.
How do strategy calls work? ExpandEmail is our best form of communication since it yields the fastest response. But, we know brainstorming works best on the phone or on a video call. These consulting calls are reserved for our Premium plan clients. They help focus on a trajectory of the website for growth and improvements. Many times clients use this time to online screen-share small updates or training.
What if I need more hours? ExpandIf you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for the time exceeded at our current support rate of $85/hr.
Can I really cancel anytime? ExpandAbsolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to Nayrus Solutions, and we will immediately stop the next payment.
My website was not built by Nayrus Solutions, can I still be on a client plan? ExpandAlthough these plans are for sites we build or re-design, we welcome clients who are looking for a long-term relationship with a dedicated webmaster.
We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation, we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed fee.
What Our Clients Are Saying
“Simply said: I cannot run my business without Glen’s help. Over the past 5 years, Glen has brought us out of the IT dark ages into the world of paperless practice. In addition, he designed, updates, and hosts our website. Glen is always there when we need him…which is often. It has been wonderful having Glen on our team.” — Amy W.
“Glen’s been taking care of our website needs for years. Glen’s work is timely, professional and very fairly priced. I highly recommend Glen to keep your business up and running with a professional look.” — Penny B.
